Streatham Carpet Cleaning Service Terms and Conditions
These Terms and Conditions set out the basis on which Streatham Carpet Cleaning provides professional carpet, upholstery and related cleaning services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means any individual, business or organisation that requests or receives services from Streatham Carpet Cleaning.
Company, we, us or our means Streatham Carpet Cleaning.
Services means carpet cleaning, rug cleaning, upholstery cleaning, mattress cleaning, stain treatment, end of tenancy cleaning of soft furnishings and any other related services provided by the Company.
Premises means the property or location where the Services are to be performed.
Booking means a confirmed request by the Customer for the Company to provide Services at an agreed time, date and location.
2. Scope of Services
The Company provides professional carpet and upholstery cleaning and related services within its designated service area. The precise Services to be provided, including any additional treatments or specialist work, will be agreed at the time of Booking and confirmed by the Company.
The Customer is responsible for ensuring that the description of the required work is accurate and complete. The Company reserves the right to refuse to undertake any work that is unsafe, unlawful, impractical or falls outside the scope of the Services normally offered by the Company.
3. Booking Process
3.1 Bookings can be requested by contacting the Company and providing details of the Premises, the type of Services required, the approximate areas or items to be cleaned, and preferred dates and times.
3.2 All Bookings are subject to availability and are not confirmed until the Company has accepted the Booking and provided a confirmation to the Customer. The Company may, at its discretion, request additional information before confirming a Booking.
3.3 The Customer must ensure that all information provided at the time of Booking is accurate, including access details, parking arrangements and any special requirements. Any changes should be communicated to the Company as soon as possible prior to the scheduled service time.
3.4 The Company may adjust the estimated duration or price of the Services on arrival at the Premises if the actual condition, size or complexity of the work differs significantly from that described at the time of Booking. Any such adjustment will be discussed with the Customer before the Services commence or continue.
4. Access to the Premises
4.1 The Customer must ensure that the Company and its operatives have safe and reasonable access to the Premises at the agreed time, including access to electricity, water and adequate lighting where required.
4.2 If parking permits, paid parking or specific access codes are required, it is the Customer’s responsibility to arrange these in advance or reimburse the Company for any parking charges incurred in connection with the Booking.
4.3 If the Company is unable to gain access to the Premises at the agreed time due to circumstances within the Customer’s control, the visit may be treated as a late cancellation, and the Customer may be charged in accordance with the cancellation terms set out below.
5. Customer Responsibilities
5.1 The Customer should remove fragile items, valuables, small furnishings, personal belongings and any obstacles from areas that are to be cleaned before the scheduled start time. The Company will not be responsible for moving heavy furniture or appliances unless this has been expressly agreed as part of the Booking.
5.2 The Customer must inform the Company of any existing damage, stains, wear, defects or risks relating to carpets, rugs, upholstery, flooring, fittings or fixtures prior to the start of the Services. This includes any known issues with colour fastness, shrinkage, loose seams, weak fibres or previous cleaning attempts.
5.3 Children and pets should be kept away from the work area, equipment and cleaning products during the provision of the Services and until treated areas are fully dry and safe to use.
6. Pricing and Payments
6.1 Prices for the Services are usually quoted based on the information provided by the Customer at the time of Booking, such as room sizes, number of items and condition of carpets or upholstery. All quotes are subject to confirmation on arrival at the Premises once the operative has inspected the work.
6.2 Unless otherwise stated, prices are exclusive of any applicable taxes or charges required by law, which will be added to the final invoice where relevant.
6.3 The Company reserves the right to amend its price list and rates at any time. However, once a Booking has been confirmed, the quoted price will remain valid for that Booking unless the scope of work changes.
6.4 Payment is due in full upon completion of the Services, unless otherwise agreed in writing in advance of the Booking. The Company may accept various forms of payment, which will be communicated to the Customer at the time of Booking or prior to the completion of the Services.
6.5 Where account facilities or invoicing arrangements are agreed with commercial Customers, payment terms will be specified on the invoice. The Company reserves the right to charge interest and administrative fees on overdue amounts in accordance with applicable law.
7. Cancellations and Rescheduling
7.1 The Customer may cancel or reschedule a Booking by giving reasonable notice to the Company. The minimum notice period for cancellation or rescheduling without charge will be communicated at the time of Booking.
7.2 If the Customer cancels or reschedules with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be up to a reasonable proportion of the agreed service price, to cover administrative costs, lost time and travel expenses.
7.3 If the Company arrives at the Premises and is unable to perform the Services due to lack of access, health and safety concerns, or other circumstances within the Customer’s control, this may be treated as a late cancellation and subject to a cancellation fee.
7.4 The Company may cancel or reschedule a Booking if operatives are unavailable, if there are adverse conditions that make it unsafe or impracticable to carry out the work, or for other operational reasons. In such cases, the Company will notify the Customer as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any indirect losses resulting from such cancellation or rescheduling.
8. Service Standards and Limitations
8.1 The Company will carry out the Services with reasonable skill and care, using appropriate equipment, cleaning products and methods suitable for the type of materials and level of soiling, taking into account the information provided by the Customer.
8.2 While the Company aims to achieve the best possible results, complete stain removal or restoration to original condition cannot be guaranteed, particularly where stains are old, have set, have been treated with unsuitable products or involve certain substances such as dyes, ink, paint or pet urine.
8.3 The Customer acknowledges that certain fabrics, fibres and backing materials can react unpredictably to cleaning processes and that pre-existing damage may become more visible after cleaning. The Company will not be liable for such issues where reasonable and standard industry methods have been used.
8.4 Drying times for carpets and upholstery will vary depending on material, ventilation and ambient conditions. The Company will provide general guidance on drying times, but is not responsible for any consequences arising from the Customer’s use of the area before it is fully dry.
9. Health, Safety and Environmental Compliance
9.1 The Company will take reasonable steps to ensure that its Services are provided in a safe and responsible manner, in compliance with applicable health and safety regulations.
9.2 Cleaning products are selected and used in line with manufacturer instructions and relevant safety guidelines. Customers should inform the Company in advance of any allergies, sensitivities or special requirements related to cleaning agents or fragrances.
9.3 The Customer must not interfere with equipment or materials used by the Company and must follow any safety instructions provided by the Company’s operatives during and after the cleaning process.
10. Waste Handling and Environmental Regulations
10.1 The Company will handle and dispose of waste generated during the performance of the Services in accordance with applicable waste management and environmental regulations.
10.2 General waste arising from the cleaning process, such as debris removed from carpets or upholstery, will typically be bagged for disposal. Depending on the type and quantity of waste, it may be left with the Customer for disposal via normal household or commercial waste streams, or removed by the Company where this forms part of the agreed service.
10.3 If the Services are likely to produce hazardous, regulated or specialist waste, such as contaminated materials or chemical residues, the Customer will be informed. Additional charges may apply for the handling, transport and disposal of such waste in compliance with relevant regulations.
10.4 The Customer agrees not to request or require the Company to dispose of waste in any manner that is unlawful, unsafe or contrary to local waste management rules.
11. Damage, Liability and Insurance
11.1 The Company will take reasonable care to avoid causing damage to the Customer’s property while providing the Services. The Customer should report any alleged damage to the Company as soon as reasonably practicable and, in any event, within a reasonable period after completion of the Services.
11.2 The Company’s liability for loss or damage arising from the provision of the Services shall be limited to the cost of repair or replacement of the item or area directly affected, taking into account fair wear and tear, depreciation and the condition of the item prior to the Services.
11.3 The Company shall not be liable for any pre-existing damage, defects, weakened materials or conditions that are exacerbated by the cleaning process where industry-standard methods have been followed, nor for any damage resulting from inaccurate information provided by the Customer.
11.4 The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or inconvenience suffered by the Customer as a result of any act or omission in connection with the Services, except where such limitation is prohibited by law.
11.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud or any other liability that cannot be limited or excluded under applicable law.
11.6 The Company maintains appropriate insurance cover for its business activities in line with industry practice. Details of such insurance may be made available to the Customer upon reasonable request.
12. Complaints and Service Issues
12.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, providing details of the issue and, where available, supporting evidence.
12.2 The Company may, at its discretion, arrange a revisit to inspect the work and, where appropriate, attempt to rectify the issue. Any such revisit must normally take place within a reasonable time frame after the original service date.
12.3 The Company’s obligation in the event of a justified complaint will be limited to re-performing the Services or offering a partial refund, as deemed appropriate, subject always to the limitations of liability set out in these Terms and Conditions.
13. Force Majeure
13.1 The Company shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, severe weather, disruption of transport, power failures, accidents, illness, pandemics, civil unrest or acts of government.
13.2 In such circumstances, the Company will notify the Customer where reasonably possible and will endeavour to reschedule the Services once it is practicable to do so.
14. Personal Data and Confidentiality
14.1 The Company will collect and use personal data provided by the Customer for the purposes of managing Bookings, delivering the Services, processing payments and fulfilling its legal and regulatory obligations.
14.2 The Company will take reasonable steps to keep Customer information secure and confidential and will not disclose it to third parties except as necessary to provide the Services, comply with legal requirements or where the Customer has given consent.
15. Amendments to Terms and Conditions
15.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to Customers and will apply to Bookings made after that date.
15.2 The version of the Terms and Conditions in force at the time of Booking will apply to that Booking, unless a change is required by law or regulation.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services or their formation.
17. General Provisions
17.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.
17.2 No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
17.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the provision of the Services and supersede any prior discussion, correspondence or understanding between the parties regarding the same subject matter.
