Streatham Carpet Cleaning Privacy Policy
This Privacy Policy explains how Streatham Carpet Cleaning collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all Streatham Carpet Cleaning customers and individuals who make enquiries or bookings within our service area. We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws.
Who We Are
Streatham Carpet Cleaning is a carpet and upholstery cleaning service provider operating in the Streatham area and surrounding locations. In this Privacy Policy, references to we, us, and our mean Streatham Carpet Cleaning as the controller of your personal data.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quotation, book a service, or otherwise interact with us:
Identification and contact details, such as your full name, address, property access details, and general location within our service area.
Communication details, including any information you choose to provide by phone, in writing, or through online forms, such as the nature of your enquiry or details of the services you require.
Booking and service information, such as preferred dates and times, type and size of premises, details of carpets or upholstery, and any notes needed for the work.
Billing and payment information, such as details required to process payment, transaction records, and invoices. We do not store full card details when payment is processed by a secure payment provider.
Technical and usage information collected when you visit our website, which may include your IP address, browser type, device information, and information about how you interact with our site, where such data is collected through cookies or similar technologies.
Lawful Bases for Processing
We only process personal data where we have a lawful basis under the UK GDPR. Depending on the type of data and the context, we rely on the following lawful bases:
Contract. We process your personal data when it is necessary to enter into or perform a contract with you, for example to provide a quotation, confirm a booking, supply cleaning services, and manage payments.
Legitimate interests. We may process your data where it is necessary for our legitimate interests and where your interests and fundamental rights do not override those interests. This may include managing our business operations, improving our services, preventing fraud, and responding to your queries.
Legal obligation. We may process your personal data where this is necessary for compliance with our legal obligations, such as tax, accounting, and record-keeping requirements.
Consent. In limited circumstances, we may rely on your consent, for example for certain types of marketing communications where consent is required by law. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to enquiries, provide quotations, and supply information about our services.
To set up, manage, and fulfil bookings for carpet and upholstery cleaning.
To communicate with you about your appointments, including confirmations, reminders, updates, and follow-up communications regarding the service provided.
To manage billing, process payments, and maintain financial and service records.
To manage our website, monitor performance, and make improvements to our services and customer experience.
To comply with our legal and regulatory obligations and to exercise or defend legal claims if necessary.
Data Retention
We keep personal data only for as long as is necessary for the purposes for which it was collected and to meet our legal, accounting, or reporting requirements.
Customer and booking records are generally retained for up to seven years after the completion of the service, to comply with tax and accounting obligations and to handle any potential queries or claims.
Enquiry information where no service is ultimately provided may be kept for a shorter period, typically up to two years, unless we are required by law to retain it for longer.
Technical and website usage data collected through cookies or similar technologies is retained in line with our internal policies, which are designed to keep such data only for as long as necessary for analytics and security purposes.
Data Processors and Third Parties
We may share your personal data with carefully selected third-party service providers who act as processors on our behalf. These processors only process your personal data according to our instructions and for the purposes set out in this Privacy Policy.
Categories of processors and third parties may include:
Payment processing providers that securely handle card or other payment transactions.
Accounting and invoicing services that help us maintain accurate financial records.
Cloud storage and IT service providers that host our data and maintain our systems.
Website hosting, analytics, and security providers that support the operation and protection of our website.
Professional advisers, such as accountants or legal advisers, where necessary for business operations or legal matters.
Where we use processors, we put in place appropriate data protection agreements to ensure your data is kept secure and processed in accordance with data protection law.
International Data Transfers
We aim to store and process your personal data within the United Kingdom or the European Economic Area wherever possible. If we use a service provider that transfers your data outside these regions, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your personal data.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include restricted access to records, secure storage, encryption where appropriate, and ongoing review of our security procedures. While we take reasonable steps to protect your data, no system can be guaranteed as completely secure.
Your Data Protection Rights
Under the UK GDPR, you have several rights in relation to the personal data we hold about you. These rights may be subject to certain conditions and legal limitations, but we will always consider and respond to any request in accordance with the law.
Right of access. You can request confirmation as to whether we process your personal data and obtain a copy of that data, together with information about how we use it.
Right to rectification. You can ask us to correct or complete inaccurate or incomplete personal data that we hold about you.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no other legal basis for retaining it.
Right to restrict processing. You can ask us to restrict the processing of your personal data in certain situations, such as while we are considering a request to rectify or erase your data.
Right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller where technically feasible.
Right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and you believe your rights and freedoms outweigh our interests.
Rights relating to consent. Where we rely on your consent, you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
Marketing Communications
We may use your contact details to send you information about our services that we believe may be of interest to you, where we are permitted to do so by law. You can opt out of receiving marketing communications at any time by using any unsubscribe method we provide or by contacting us directly.
Privacy Policy Scope and Updates
This Privacy Policy applies to all Streatham Carpet Cleaning customers and individuals making enquiries within our service area, regardless of how you contact us or book our services. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer.
Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this page periodically so that you remain informed about how we handle your personal data.
